Refund policy

Please choose carefully — refunds or exchanges aren’t available for change of mind on products ordered online.

Every Annie’s Garden piece is packaged with love and care, so it’s very rare for anything to arrive damaged. However, if your visual prayer is faulty or damaged in transit, please email us at connect@ambertoms.com within 48 hours so we can make things right and minimise any inconvenience.

To return faulty or damaged goods:

Items must be returned within 15 days of receipt.

Products must be unused, unsoiled, and in their original packaging.

Please email connect@ambertoms.com with your name, invoice number, product name, and a brief reason for return or request for replacement.

Freight costs for returns and exchanges (excluding faulty goods) are at the customer’s expense.

Annie’s Garden cannot be held responsible for any items lost or damaged in return transit.