Customer Care

Order Processing, Dispatch & Shipping

Each Annie’s Garden order is prepared and wrapped with care in our Northern Rivers studio.

Once your order has been placed and payment received, please allow up to 5 working days for your order to be prepared and dispatched. As our fine art prints are printed to order, a little extra time may occasionally be needed during busy periods.

Orders are shipped Monday to Friday (excluding public holidays) via Australia Post.

We offer free standard shipping on orders over $50, with a flat rate of $9.95 on all other Australian online orders.

Please note that shipping times are in addition to our processing time and will vary depending on your location and Australia Post delivery timeframes.

If you would prefer Express Post, please email us at connect@ambertoms.com before placing your order and we’ll happily arrange it for you.

Refunds and Returns

Please choose carefully, as refunds or exchanges are not available for change of mind on products ordered online.

Every Annie’s Garden piece is packaged with love and care, so it’s very rare for anything to arrive damaged. However, if your order arrives faulty or damaged in transit, please contact us at connect@ambertoms.com as soon as possible, ideally within 48 hours of receiving your order, so we can make things right.

Faulty or Damaged Items

Please email connect@ambertoms.com with your name, order or invoice number, product name, a brief description of the issue and photos showing the fault or damage.

Once we have reviewed the issue, we’ll be in touch to arrange the appropriate replacement, refund or other remedy.

In most cases, damaged items will not need to be returned. If we do require an item to be returned, Annie’s Garden will arrange or cover the reasonable cost of return postage.

Our returns policy is in addition to your rights under the Australian Consumer Law.